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Terms and Conditions

. When placing an order you will be agreeing to the terms and conditions of Tropical Fish By Post. Our aim was to make our T&C clear and easy to understand.  They are quite detailed but if you have any other enquiries please email us at; orders@tropicalfishbypost.co.uk

 

PLACING AN ORDER

Choose your fish, add them to the cart and select your delivery date.We can only deliver fish on a Wednesday Thursday and Friday.

You will receive a confirmation email once your order is despatched and in transit.

For next day delivery you must have sent the order by 2pm.

Our couriers should deliver to you before 1pm the next day in England and Wales.

WE can no longer deliver to the isle of white or isle of man. WE can deliver to parts of scotland as long as we can get it to you by midday. If we can't we will cancel the order and fully refund you. Please be aware that we can no longer send out fish on a Monday or the day after a bank holiday. so if ordering fish for a week when there's a bank holiday we can only deliver on the Thursday and Friday.

If a fish is NOT on the Tropical Fish By Post site, don’t worry. Email orders@tropicalfishbypost.co.uk or fill in the contact us page and request that fish. We promise to email back and do our best to locate that fish.

 

POSTAGE & PACKING

England & Wales deliveries before 12.00pm

Postage and Packing is £11.99, (There is a £20 minimum order).

Postage and Packing is FREE on orders over £89

Early delivery before 9.00am is £19.99, or £9.99 on orders over £89.

Early delivery before 10.30am is £15.99, or £5.99 on orders over £89.

 

Lower Scotland

For Scottish Lowlands the delivery cost is the same as England and Wales but may not arrive until 5 pm.
No early delivery options are possible.

Scottish Highlands, Ireland & Northern Ireland

Sorry our carriers can not guarantee delivery times so we can not guarantee safe delivery. Therefore no service is available.

Note: In the unusual circumstance that your order is late, we are not able to make refunds on carriage. Our carriers do their best to get the packages out on time.

 

DELIVERY

Upon delivery you must check that the goods are not damaged in transit. Check the goods and accept the goods have been delivered in good condition by signing for the delivery. Note that only an adult must be there to receive the boxes and sign for them.

Check the condition of the fish in their unopened bags and send us a photo if any which are not satisfactory.

 

Follow our acclimatisation procedure.

You are responsible for the fish once arrive at your door from our couriers. If you are not in to receive the delivery it will be returned to your local depot, where you will have to collect them yourself.

Our 5 Day Fish guarantee is void if you are not in to receive the delivery. Do not order unless you will definitely be in to receive the delivery.  

If you encounter any problems please contact us. Remember our team only want to solve your problem so help them by being patient and factual.

In the unlikely event your delivery is late due to transportation problems, (breakdown, exceptional traffic, adverse weather conditions), please contact us. We will locate your delivery and give you a revised delivery time.

In the rare case the delivery is lost we will resend the order at a time to suit you. Please appreciate this rarely happens so be patient and work with us.

 

GENERAL ACCLIMATISATION

Open the box carefully.

Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up.

Turn off your aquarium lights.

Place the fish bags unopened onto the surface of the aquarium for 30 minutes.

After 30 minutes the fish should be the same temperature as your aquarium.

Check the fish. Take a photograph if they are not alive. (Email photo to get credit code).

Test your water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate for tropical, coldwater or pond fish, with levels no higher than 25ug/l for marine.

Open the bags and roll down the sides so that the bags float unaided.

Half fill a cup with aquarium water and add the water to each bag.

Let the bag float for 5 minutes more.

Release the fish into the aquarium.

Leave the lights off for the rest of the day.

When new fish are added to a new aquarium they may be stressed. When fish are stressed their immunity to disease may be low. Help them by adding an aquarium general tonic such as Waterlife Protozin, or Interpet General Tonic. Do this especially for mollies or clown loach who are prone to getting whitespot after stress.

 

ACCLIMATISING - DRIP FEEDING METHOD

Some species are sensitive to small changes in water chemistry so need your aquarium water adding to their water very slowly. This can be done using the Drip Feeding Method. Turn off your aquarium lights. Float the fish bag in your aquarium for 20 minutes. Take out the bag and place it in a jug. Open the fish bag in the jug and place the jug on the floor or on a chair. Take a piece of 6mm airline and syphon some aquarium water slowly into the bag drop by drop. Use a flow regulator to ensure that the aquarium water is just dripping in slowly. Over a period of 30 minutes the water volume in the bag should have doubled. Now pick up the bag carefully and place it in the aquarium. Pour the water and fish into the aquarium.

ACCLIMATISING CICHLIDS

Before using the guide above, move as many rocks around as possible so that the attention of your established fish is on find a new home rather than the new fish. 3 days later you can always move the rocks back to their preferred positions. Please take into account that some cichlids maybe lost is these battles for territory. It is upto you to observe your fish and seperate some fish that don't get on to avoid them from dying.

 

ACCLIMATISING POND FISH

Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up.

Place the fish bags unopened onto the surface of the pond for 30 minutes.

After 30 minutes the fish should be the same temperature as your pond.

Check the fish. Take a photograph if they are not alive. (Email photo to get credit code).

Test your water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate pond fish.

Open the bags and roll down the sides so that the bags float unaided.

Half fill a cup with aquarium water and add the water to each bag.

Let the bag float for 5 minutes more.

Release the fish into the pond.

 

5 DAY FISH GUARANTEE

We guarantee that all fish will ARRIVE ALIVE to your home.  Should a fish arrive “NOT ALIVE,” we will issue a credit code to replace it. No Quibble.

All community fish are guaranteed to be ARRIVE ALIVE and stay alive for a period of 5 days. Should a fish die within 5 days we will issue a credit code to replace it. No Quibble.

In the unlikely event that a fish arrives “NOT ALIVE”, take a photograph of it in the unopened bag. Email this photo to us before 3pm the day your fish arrived. We will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish

The bag is already opened

The photo is emailed after 3pm.

Should your community fish die within 5 days of delivery, take a photograph of it on a white postcard sized paper. Email this photo before 3pm on the 5th day of your delivery and we will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish.

The photo is emailed after 3pm on the 5th day after delivery.

Although we are confident in the quality of all our livestock, it is not possible to guarantee semi aggressive, aggressive, specialist or marine fish for the period of 5 days. These are guaranteed to arrive alive. Our experience has shown us that guarantees on these fish is not viable. This is largely because the end user has mistreated them by adding them to an aquarium with incompatible species or has not maintained adequate water conditions. We love fish so please research water parameters and fish compatibility before you buy.

In addition test your water. Each fish on Tropical fish By Post comes with pH and hardness information.

Please take into account fish will die if not handled or cared for correctly. Please read our acclimatisation guide and care procedures.

Until redeemed credit codes remain active for the period of 90 days so you have plenty of time to get your replacement.

Privacy Policy

This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.
we do not store credit card details nor do we share customer details with any 3rd parties

Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

OUT OF STOCKS & SUBSTITUTES

In the unlikely event that a fish is temporarily out of stock, we will email you to ask which fish you'd perfer instead. If it is not possible to get a reply from you we may substitute the fish with another one (another fish you have already ordered to the same value, as the out of stock fish). When completing the shopping cart, please suggest which substitute fish you would prefer, or if you would rather have no substitutes. In this case we can get your first choice fish back in stock and rearrange the delivery at another time.
If in doubt please call us on 01903200955

FISH SELECTION AND SIZING

The sizes of fish described on this site are "average size". We buy fish from our suppliers at the same size described on this website. Fish are not "mars bars" and will vary in size depending on the season. When fish are in abundance they are usually sent to us larger than when they are scarce. Therefore sometimes they will be larger than described and sometimes smaller. You will always be paying the market rate of these which continues to be value for money. We will not charge you more when they are slightly larger than described and will not give refunds for fish that are smaller than described. We always try our best to make this as clear as possible.
All fish are identified and described as actuately as possible. Some species however can be difficult to identify when young or change appearance as they get older. We do our best to ensure you recieve the right fish. If you are in doubt, please send a photograph in the unopened bag to us to investigate.

TO SPECIAL ORDER UNUSUAL SPECIES

Tropical Fish by Post can acquire almost any rare fish, reptiles or corals. Our core species are the popular ones we hold 365 days a years. But some species may be seasonal of just unpopular so we get these to order. If you buy a fish with a “To Order” status, we will try to get one and sent it to you within 10 days. Usually we can get the species in 4 days but we insist on fully quarantining them, making sure they are healthy and feeding before sending them out to your door.

REFUNDS AND CREDIT NOTES

Should you cancel your order before the goods have been despatched you can request and refund.

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and email the photo before 3pm to; orders@tropicalfishbypost.co.uk. You will be sent a promotional credit code for your next order.

Any fish that die within 5 days that are covered by our 5 day Guarantee, must be photographed on a white card the size of post card. This photo must be emailed to us before 3pm on the 5th day after delivery to: orders@tropicalfishbypost.co.uk. You will be given a promotional code to replace the fish on your next order.

We love fish. Please research your fish and use your information to ensure they are all compatible with each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

Tropical Fish By Post cannot be held responsible for the loss caused by a purchase.

If fish arrive in less than satisfactory condition, take a photo in the unopened bag and send it to us for inspection. By opening the bag and releasing the fish into your aquarium you are accepting their condition is satisfactory.

 

CANCELLATIONS

Should you change your mind or need to cancel the order, we will refund you on request. Once the order has been despatched we can not issue refunds. if payed via paypal you will be liable for paypal fees.

ADVERSE WEATHER AND DELAYS

We can not send out deliveries when there are Weather Warnings or adverse weather conditions. This is mainly due to snow or extreme low temperatures. Heat packs do not work at these low temperatures and the fish will get too cold. In these cases we will reserve your fish and re schedule your delivery at a time to suit you. Please be patient, we want your fish to arrive safely, so waiting until the weather improves is totally in your interest.

 

Delivery

P&P £11.99 by 12 midday per order.

P&P FREE on orders over £89.

ORDER BEFORE 2PM FOR NEXT DAY AM DELIVERY. WE DELIVER WEDS, THURS, FRIDAYS

See terms and conditions.