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REFUNDS AND CREDIT NOTES

Should you cancel your order before the goods have been despatched you can request and refund.

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and email the photo before 3pm to; orders@tropicalfishbypost.co.uk. You will be sent a promotional credit code for your next order.

Any fish that die within 5 days that are covered by our 5 day Guarantee, must be photographed on a white card the size of post card. This photo must be emailed to us before 3pm on the 5th day after delivery to: orders@tropicalfishbypost.co.uk. You will be given a promotional code to replace the fish on your next order.

We love fish. Please research your fish and use your information to ensure they are all compatible with each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

 

Delivery

P&P £11.99 by 12 midday per order.

P&P FREE on orders over £89.

ORDER BEFORE 2PM FOR NEXT DAY AM DELIVERY. WE DELIVER WEDS, THURS, FRIDAYS

See terms and conditions.