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5 DAY FISH GUARANTEE

We guarantee that all fish will ARRIVE ALIVE to your home.  Should a fish arrive “NOT ALIVE,” we will issue a credit code to replace it. No Quibble.

All community fish are guaranteed to be ARRIVE ALIVE and stay alive for a period of 5 days. Should a fish die within 5 days we will issue a credit code to replace it. No Quibble.

In the unlikely event that a fish arrives “NOT ALIVE”, take a photograph of it in the unopened bag. Email this photo to us before 3pm the day your fish arrived. We will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish

The bag is already opened

The photo is emailed after 3pm.

Should your community fish die within 5 days of delivery, take a photograph of it on a white postcard sized paper. Email this photo before 3pm on the 5th day of your delivery and we will issue a credit code to replace it the next time you order. We cannot give credit codes if;

There is no photo of the fish.

The photo is emailed after 3pm on the 5th day after delivery.

Although we are confident in the quality of all our livestock, it is not possible to guarantee semi aggressive, aggressive, specialist or marine fish for the period of 5 days. These are guaranteed to arrive alive. Our experience has shown us that guarantees on these fish is not viable. This is largely because the end user has mistreated them by adding them to an aquarium with incompatible species or has not maintained adequate water conditions. We love fish so please research water parameters and fish compatibility before you buy.

In addition test your water. Each fish on Tropical fish By Post comes with pH and hardness information.

Please take into account fish will die if not handled or cared for correctly. Please read our acclimatisation guide and care procedures.

Until redeemed credit codes remain active for the period of 90 days so you have plenty of time to get your replacement.

Delivery

P&P £11.99 by 12 midday per order.

P&P FREE on orders over £89.

ORDER BEFORE 2PM FOR NEXT DAY AM DELIVERY. WE DELIVER WEDS, THURS, FRIDAYS

See terms and conditions.